Delivery & Installation Services

Delivery & Installation Services

As part of Herman Miller's Certified Dealer Network, we understand how critical proper delivery and installation are to your schedules, people and work activities. We manage delivery and installation every step of the way.

We ensure that all product is delivered according to schedules and coordinated with the site manager and tradespeople. We provide supervision, equipment and all the necessary permits to proceed quickly and safely. We verify the product against the delivery ticket with a commitment to clean, repair or replace damaged product.

Our installation services don’t just start when product is delivered. We plan the installation, prepare the site and disassemble and remove any existing furniture. If desired, we’ll move existing furniture and reinstall it in a new location.

Our installers are also Herman Miller Certified—meaning they complete a series of training programs and demonstrate a thorough knowledge of installation practices. We follow prescribed procedures and adhere to plans and drawings. When the product arrives, our installers unpack, stage and assemble it in compliance with the manufacturer’s standards—and restore the area to broom-clean condition.

Once installed, we check the product carefully to make sure it’s level, aligned and working properly. Then, we clean and polish it as instructed by the manufacturer. Even after installation is complete, our service isn't. We also train your people to use the product, follow up to assure you’re satisfied and make any necessary changes.

If you have a service request for any of our locations please call our Service & Warranty Call Center at 1-877-465-9268 or email us at service@coi.bz